1 curso
Carga Horária: 2 dias / 4 noites
Disponível em Inglês
Description: In this course, you will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM Lotus Notes 8.
Objective: You will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM Lotus Notes 8.
Target Student: This course is targeted to Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives.
Prerequisites: The prerequisite for this course is the IBM e-learning course entitled Help Desk Fundamentals for IBM Lotus Domino 8, or equivalent knowledge, skills, and experience.
Performance-Based Objectives:
Upon successful completion of this course, students will be able to:
- Use Help Desk troubleshooting resources;
- Manage user workstations;
- Identify server and database security issues;
- Manage user database issues;
- Troubleshoot mail routing and delivery;
- Troubleshoot IBM Lotus Notes mail issues;
- Troubleshoot replication.
Course Content 1- Introducing Help Desk Troubleshooting Resources
• Using IBM Lotus Online Support Resources;
• Starting IBM Lotus Domino Administrator;
• Investigating Basic IBM Lotus Domino Administrator Tasks.
2- Managing the User's Workstation
• Diagnosing Problems with Deploying Home Pages;
• Breaking Down the IBM Lotus Notes Client;
• Enabling Multiple Users to Share a Workstation;
• Recovering User IDs.
3- Managing Server and Database Security Issues
• Diagnosing Server Access Problems;
• Determining Users' Effective Access to a Database.
4- Managing User Database Issues
• Refreshing or Replacing a Database Design;
• Compacting a Local Database;
• Archiving Database Documents;
• Diagnosing Problems with Mail Archiving Policies.
5- Troubleshooting Mail Routing and Delivery
• Introduction to Mail Routing;
• Responding to Mail Delivery Failure;
• Viewing Pending and Dead Mail;
• Tracing Mail Delivery Topic 5E: Tracking Mail.
6- Troubleshooting IBM Lotus Notes Mail Issues
• Troubleshooting Contacts;
• Troubleshooting Directory Catalogs;
• Securing Mail Messages;
• Troubleshooting Mail, Schedule, and Calendar Delegation;
• Troubleshooting the Out of Office Notification Feature.
7- Troubleshooting Replication
• Creating and Encrypting an Application Replica;
• Setting Replication Options;
• Diagnosing Application Replication Problems;
• Resolving Replication Conflicts;
• Troubleshooting Replication.
Horário dos cursos:
Integral - 08:30 às 17:30h
Sábado - 08:30 às 17:30h
Noturno - 18:30 às 22:30h
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